Communication
One inbox for email, LinkedIn, WhatsApp, Telegram, and Signal, threaded per conversation and linked to the contact record.
By Sebastian StreiffertPublished Jan 10, 2026Updated May 4, 20266 min read
What you can do here
Communication puts every channel you talk to people on in one list: email, LinkedIn, WhatsApp, Telegram, and Signal. The contact record sits beside the message, so you can answer and update the CRM in the same place.
- Clear a morning of replies without switching between five apps.
- Hand a conversation to a colleague going on holiday, without sharing your mailbox login.
- Check what a customer last said before you walk into a call.
- Snooze a thread until the day you actually promised to follow up.
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- 1Status filters: Your working queues, down the left
- 2Channel badge: Where each message came from
- 3One list: Email and chat threaded together
Connect a channel
Start with the one you use most. You can add the others later, and nothing breaks if you only ever connect email.
Open your personal integrations
Settings → Personal → Integrations. These are your own accounts, not the whole team's.Check the light
Work through the day
Use the status as your queue
Set a status as you go and the left rail becomes your to-do list. Most people live in Needs reply and check Waiting on them once a day.
| Status | Use it when |
|---|---|
| Open | Nothing is waiting. Where conversations start. |
| Needs reply | The ball is with you. |
| Waiting on them | You replied and are waiting. |
| Snoozed | Hidden until the time you chose. |
| Done | Handled, and out of your way. |
Snooze instead of leaving it unread
Snooze takes a conversation out of the list until later today, tomorrow, next week, or a date you pick. It comes back exactly as you left it. That beats an unread flag you learn to ignore.
Pin, star, and flag
Pinning holds a conversation at the top of the list. Starring is a personal marker with its own filter. Flagging marks something for follow-up. None of the three change the status, so you can combine them freely.
Clear a backlog in one go
Select several conversations to set a status, archive, or delete them together. Deleting removes the conversation and its history from the CRM for good, so it asks you to confirm first.
Turn a message into work
- Create a follow-up task from the conversation. It arrives already linked to the contact, so it shows on their timeline.
- Update the contact from the panel beside the thread: title, phone, notes, and ratings, without leaving the message.
- Schedule a send when you are writing outside someone's working hours. Scheduled messages are listed, and you can cancel one before it goes.
Decide who else can see it
Every conversation is either private to you, shared with named people, or open to the whole workspace. It is the same control you use on files and lists.
Settings → Personal → Integrations, and a conversation you never set by hand follows it. Connect first and you may share more than you meant to.Sharing a conversation shares the thread and its history, not your account. Nobody gains access to your mailbox or your LinkedIn login.
Keyboard shortcuts
Worth learning if you clear a queue every morning. Press ? anywhere in Communication to see them.
| Key | Does |
|---|---|
| J and K | Move down and up the list |
| Enter | Open the conversation |
| R | Reply |
| Cmd or Ctrl + Enter | Send what you are writing |
| S | Star it |
| E | Mark it done |
| L | Snooze it |
| 1 to 5 | Set the status |
| ? | Show this list |
When something looks wrong
| What you see | What to do |
|---|---|
| A channel shows nothing at all | Check its status light. A channel that lost access says so; reconnect it from your personal integrations. |
| LinkedIn messages stopped arriving | LinkedIn syncs through the browser extension. Make sure it is installed and you are signed in. |
| A teammate cannot see a thread you discussed | It is private or restricted. Open its sharing control and add them. |
| A conversation vanished | It is probably snoozed or marked done. Both have their own filter in the left rail. |
Quick reference
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