Support & help
Lumenbase
Find an answer
Common questions
Check that you are using the email tied to your account. If you forgot your password, reset it below. If you still cannot sign in, email support.Reset password
In Lumenbase, open Settings > Personal > Integrations > LinkedIn and select Reconnect. Check that Lumenbase Capture is enabled in your browser and allowed to run on Lumenbase, then reload the tab.
Keep LinkedIn open in the browser where the extension is installed. Open the extension popup and select Sync Now. For missing contact badges, check that the contact has a LinkedIn address saved in Lumenbase.
Join the meeting first. Recording is unavailable in the lobby. Check your browser permissions for the recording, then follow the recording steps in the extension guide.
Contact support
Include your account email, workspace, what happened, and the steps to repeat it. For extension issues, add your browser and extension versions. Leave out passwords and private messages.
Sign in to view or create support requests in the app.