Terms of Service

    Last updated: 3 October 2026 · Version 2026-10-03.2

    1. Agreement to Terms

    Lumenbase (the "Service") is operated by Cosmic Fantasy, LLC, a limited liability company registered in the State of Wyoming, USA, with its registered office at 30 N Gould St, Sheridan, WY 82801, USA ("Cosmic Fantasy, LLC", "we", "our", or "us"). These Terms of Service ("Terms") are a binding agreement between you and Cosmic Fantasy, LLC.

    By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

    2. Description of Service

    Lumenbase is a customer relationship management (CRM) platform for managing contacts, companies, deals, pipelines, and related business data, with features such as import and export, analytics, integrations, automations, and AI assistance.

    We improve the Service continuously, so features may be added, changed, or removed. Features marked as beta, preview, or Labs are provided as they are and may change or be withdrawn without notice. We may suspend the Service temporarily where needed for security, maintenance, or to comply with law, and will try to keep such interruptions short.

    If we decide to discontinue the Service as a whole, we will give you at least 60 days' notice by email, keep Your Data available for export during that period, and refund any prepaid fees for the time after the Service ends.

    3. User Accounts

    To access the Service, you must create an account. You represent and warrant that:

    • You are at least 18 years of age or the legal age of majority in your jurisdiction
    • All information you provide during registration is accurate, current, and complete
    • You will maintain the security and confidentiality of your account credentials
    • You are solely responsible for all activities that occur under your account
    • You will notify us immediately of any unauthorized access or security breach
    • You have the authority to bind your organization to these Terms if registering on behalf of a company

    4. Acceptable Use Policy

    You agree not to use the Service to:

    • Violate any applicable local, state, national, or international law or regulation
    • Infringe upon the rights of others, including intellectual property rights
    • Transmit any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
    • Attempt to gain unauthorized access to any part of the Service, other accounts, or computer systems
    • Interfere with or disrupt the Service or servers or networks connected to the Service
    • Upload, post, or transmit any viruses, malware, or other malicious code
    • Collect or process personal data without a lawful basis, or contrary to the rights of the people it concerns
    • Use the Service for any purpose that violates applicable anti-spam or data protection laws
    • Reverse engineer, decompile, or disassemble any portion of the Service
    • Access the Service by automated means (bots, scrapers, and similar) other than through our published APIs and integrations

    5. Data Ownership and License

    You retain ownership of all data, content, and materials you upload, submit, or transmit through the Service ("Your Data"). You grant us a limited, non-exclusive, royalty-free, worldwide license to host, store, transfer, display, reproduce, and modify Your Data solely as necessary to provide the Service to you.

    We treat Your Data as confidential. We access it only to provide and secure the Service, to support you at your request, or where the law requires it, and we process personal data in it under our Data Processing Agreement. You can export Your Data at any time while your account is active.

    You represent and warrant that you have all necessary rights and permissions to Your Data and that Your Data does not violate the rights of any third party.

    6. Third-Party Integrations

    The Service may integrate with or provide access to third-party services, applications, or websites. Your use of any third-party services is subject to the terms and conditions of those third parties. We make no representations or warranties regarding third-party services and are not responsible for their availability, accuracy, content, or practices. Your use of third-party integrations is at your own risk.

    7. Payment Terms

    Paid plans are billed in advance on a monthly or annual basis, as selected at purchase, in the currency shown at checkout. Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing period, and you keep access until then. Fees are non-refundable except as these Terms state or applicable law requires.

    We may change our prices. For existing subscribers, we will give at least 30 days' notice, and a price increase takes effect from your next billing period after that notice.

    8. Termination

    You may stop using the Service and cancel your subscription at any time. We may terminate your account for convenience with at least 30 days' notice, in which case we refund any prepaid fees for the time after termination.

    We may suspend or terminate your access immediately if you materially breach these Terms, if your use creates a security risk for the Service or others, or if the law requires it. Where practical, we will tell you before suspending your account and give you a chance to fix the issue.

    After termination, Your Data remains available for export for at least 30 days, unless you delete your workspace yourself or the law or a court order requires otherwise. After that period we delete it, in line with our Data Processing Agreement. You remain responsible for charges incurred before termination. Provisions that by their nature should survive termination survive, including ownership, warranty disclaimers, indemnification, and limitations of liability.

    9. DISCLAIMER OF WARRANTIES

    THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

    • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
    • WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
    • WARRANTIES REGARDING THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF ANY DATA, INFORMATION, OR CONTENT PROVIDED THROUGH THE SERVICE
    • WARRANTIES THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS
    • WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICE

    YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. WE DO NOT GUARANTEE ANY SPECIFIC RESULTS FROM USE OF THE SERVICE. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE SERVICE IS ACCESSED AT YOUR OWN DISCRETION AND RISK.

    10. LIMITATION OF LIABILITY

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LUMENBASE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY:

    • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES
    • LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES
    • DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS
    • DAMAGES RESULTING FROM INTERRUPTION, SUSPENSION, OR TERMINATION OF THE SERVICE
    • DAMAGES RESULTING FROM ANY THIRD-PARTY CONDUCT, CONTENT, OR SERVICES
    • DAMAGES RESULTING FROM ERRORS, MISTAKES, INACCURACIES, OR OMISSIONS IN CONTENT

    IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100 USD).

    SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

    11. Indemnification

    You agree to indemnify, defend, and hold harmless Lumenbase and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property or privacy rights; or (d) Your Data.

    12. AI Features and No Professional Advice

    AI features, including Lumo, generate suggestions, summaries, and drafts that can be inaccurate or incomplete. Review AI output before you rely on it or send it to anyone; you are responsible for what you send or act on. We do not use Your Data to train generalized AI models.

    The Service is a software tool and does not constitute legal, financial, tax, accounting, or other professional advice.

    13. Force Majeure

    We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

    14. Governing Law and Dispute Resolution

    These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, USA, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of a recognized arbitration body seated in the State of Wyoming, USA, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction. The courts of the State of Wyoming, USA shall have exclusive jurisdiction over any matter not subject to arbitration.

    15. Changes to Terms

    We may update these Terms. We will tell you about material changes by email or in the Service at least 30 days before they take effect, unless the change is required by law sooner. If you do not agree to a change, you may cancel before it takes effect. Continuing to use the Service after that date means you accept the updated Terms.

    16. Severability

    If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

    17. Entire Agreement and Assignment

    These Terms, together with our Privacy Policy and our Data Processing Agreement, are the entire agreement between you and Cosmic Fantasy, LLC regarding the Service and supersede all prior agreements, proposals, or representations. If these Terms and the Data Processing Agreement conflict on the processing of personal data, the Data Processing Agreement prevails.

    Neither party may assign these Terms without the other's consent, except to a successor in a merger, acquisition, or sale of substantially all of its assets, with notice to the other party.

    18. Waiver

    No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

    19. Contact Us

    If you have questions about these Terms of Service, contact Cosmic Fantasy, LLC at legal@lumenbase.io, or by post at 30 N Gould St, Sheridan, WY 82801, USA.