Lumo settings & credits
Switch Lumo features on or off for the workspace, see what each switch costs, how the shared credit pool works, and what happens when it runs out.
Frequently asked questions
Who can change the Lumo switches?
The workspace owner, or a role with Manage settings. Lumo chat, the Surfaces and Configuration & data switches in the Team access dialog, and Remote outreach need a workspace admin.
What happens when I turn off Lumo activated?
Every new AI call in the workspace is blocked, scheduled work included, and Lumo is hidden for everyone. A call already sent to a model can still finish and use credits. People who can change settings can still turn it back on in Settings, Workspace, Lumo.
How do Lumo credits work?
Every credit comes from one monthly pool the whole workspace shares: a base for the workspace plus more for each Full seat. Nobody has an allowance of their own. A workspace admin can set a monthly limit per member, and background work stops when 15% of the pool is left, so that share stays for work people start.
What happens when the credits run out?
When the pool is used up, Lumo uses prepaid credits, then pay-as-you-go if it is on. Pay-as-you-go bills each credit at one price on your next invoice. If none is left, the request stops until the plan renews. Set this in Settings, Workspace, Billing, Overview.
Do unused credits roll over?
No. The pool renews with the plan and does not roll over. Prepaid credits never expire.
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