Contacts
Manage people records, relationship context, and engagement history across your CRM.
By Sebastian StreiffertPublished Jan 10, 2026Updated May 29, 20267 min read
What Are Contacts?
Contacts are person-level records in Lumenbase. They represent the people you communicate with, sell to, support, and collaborate with across your pipeline.
Link each contact to a company, deals, tasks, and timeline activities. Clean contact records improve your targeting, sharpen follow-ups, and help you cover more stakeholders per account.
Core Contact Fields
| Field | Why it matters | Best practice |
|---|---|---|
| Name | Identity and searchability | Use legal/preferred full name |
| Primary communication channel | Keep unique, avoid duplicates | |
| Role/Title | Decision context | Update when role changes |
| Company link | Relationship context | Always link to the correct company |
| Owner | Accountability | Assign clear ownership for follow-ups |
How Contacts Are Used Across the App
Pipeline and deal work
- Link contacts as stakeholders on deals (champion, decision maker, influencer).
- Read contacts in Leads and Deals activity streams for qualification context.
- Track engagement consistency and spot stale relationships.
Execution and communications
- Assign tasks and plan follow-ups against a contact.
- Anchor timeline events to a contact (emails, calls, meetings, notes).
- Feed segmentation and list-based outreach workflows (using your favorite outreach platform).
Contact Management Workflow
- Create or import the contact with required fields (name, email, company).
- Link to the correct company and assign owner.
- Add role/stakeholder context if connected to active deals.
- Log meaningful activities and schedule next-step tasks.
- Review stale contacts weekly and re-qualify or archive as needed.
Quick Reference
Frequently asked questions
What does Contacts cover?
Contacts explains manage people records, relationship context, and engagement history across your crm. with practical setup and workflow guidance for revenue teams.
Who should read Contacts?
Sales, revenue, and customer success teams should read Contacts when they need a clear, implementation-focused workflow in Lumenbase.
How do I apply Contacts in Lumenbase?
Use the step-by-step guidance in Contacts and then apply the same flow directly in your workspace with your live records and tasks.
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